Refund policy

    1. Return and Exchange Period:
      Customers can return or exchange products within 14 days from the date of receipt.

    2. Condition of Products Accepted for Return:

    • Products must be in their original condition, intact and without any damage.

    • Returns are accepted only if the product is defective or damaged.

    • Products that have been opened or used areย notย eligible for return.

    1. Excluded Products:

    • All used or opened products cannot be returned.

    1. How to Request a Return or Exchange:

    • Customers can submit a return or exchange request through our website, email, or other communication channels.

    • Customers may contact our customer service directly or submit a request via the website.

    • Email for return requests:ย info@turkish-perfumes.com

    • No purchase receipt is required to request a return.

    1. Shipping Costs for Returns:

    • we are covers the shipping costs if the product is confirmed to be defective or damaged.

    • If no defect is found and the issue is due to misuse, the customer will bear the shipping costs.

    1. Refund Process:

    • After receiving the returned product, we inspect it.

    • If a defect is confirmed, the refund will be processed within 3 business days.

    • The full amount will be refunded, including the original shipping fees.

    1. Refund Method:

    • Refunds will be made using the original payment method.